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My dell laptop is about 3 years old w/ Windows 98, recently it has begun to lock-up when I'm surfing or when I'm not. I then have to shutdown and reboot. I have called Dell support, and we went over deleting temp files and cleaning my C rive but it still freezes up.
Do I have to reinstall my operating system? The problem is I can't save all my files since I only have a 100mb zip drive. What could be the problem and do I need to bring it to the shop to fix the problem? Thanks.